Customer Centered Training
We’re moving the training function from an overhead cost activity to a value added, profit making, critically significant strategic force of the enterprise.
Step One is a data collection (DMAIC principles) workshop on 10 September, 2014 hosted by Mike Patrice at Busch Manufacturing, Virginia Beach. Lunch provided, 11:00 to 1:00.
Talking Paper: Talking Paper: Customer Centered Initiative
Foundation structure for is a chart of Outcomes, Functions, and Features that enterprise levels need from a successful/sufficient Training Program. Here’s a draft for us to work on:
Click to Enlarge
If you would like to attend but did not receive an invitation, just call me – 377-0961.